TransUnion: I reached an employee with a heavy middle easte...
A TransUnion customer review by GetHuman user ~skeptical from November 24th, 2017
Background on ~skeptical's case
GetHuman: ~skeptical - can you tell our other TransUnion customers when your case took place?
~skeptical: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to TransUnion, and if so, how?
GetHuman: And which of these common TransUnion customer issues best describes the reason you wanted to talk to them?
(Shows ~skeptical a list of common TransUnion problems)
~skeptical: "Question" was why I was trying to call.
~skeptical's review of TransUnion customer service
GetHuman: So how would you sum up your experience for GetHuman's TransUnion customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~skeptical: I reached an employee with a heavy middle eastern accent that was difficult to understand. She asked me why I called (to add a freeze to my account), then my ssn, etc, then told me to call a different nmbr because she was the dispute dept. I wasn't comfortable having given her all my info then not being transferred within the company. Why did she ask for it if she was legit and knew I wanted something she was incapable of doing?? Now I'm nervous.
GetHuman: Let's quantify your experience contacting TransUnion. On a scale of 1 to 5, how easy is it go get help on a TransUnion problem?
~skeptical: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~skeptical: I'd give them a three out of five on communication.
GetHuman: And what about TransUnion's ability to quickly and effectively address your problem?
~skeptical: For that I would say two out of five.
GetHuman: And finally- any advice for other TransUnion customers?
~skeptical: Call them early in the day or late. Don't forget any personal or account information you might need for TransUnion to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~skeptical taken from his TransUnion customer service problem that occurred on November 20th, 2017.