Travelocity is unable to do business at all. Th...
A Travelocity customer review by GetHuman user ~Nancy from November 19th, 2017
Background on ~Nancy's case
GetHuman: ~Nancy - can you tell our other Travelocity customers when your case took place?
~Nancy: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy a list of common Travelocity problems)
~Nancy: "Change Booking" was why I was trying to call.
~Nancy's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy: Travelocity is unable to do business at all. They managed to ruin my wedding for * times. First time the plane was canceled, the second time they didn't confirm the plane tickets, so we weren't able to travel again. They didn't even try to solve the problem. THEY ARE HORRIBLE!!! DON'T USE TRAVELOCITY IF YOU WANT TO HAVE STRESS FREE VACATIONS!!
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Nancy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Nancy: For that I would say two out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy taken from his Travelocity customer service problem that occurred on November 16th, 2017.