Travelocity: Well, i have to say, ** miles does NOT **five m...
A Travelocity customer review by GetHuman user ~Marelyyanez from November 19th, 2017
Background on ~Marelyyanez's case
GetHuman: ~Marelyyanez - can you tell our other Travelocity customers when your case took place?
~Marelyyanez: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Marelyyanez a list of common Travelocity problems)
~Marelyyanez: "Refund a Charge" was why I was trying to call.
~Marelyyanez's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marelyyanez: Well, i have to say, ** miles does NOT **five minutes. I called customer service to schedule a family vacation for six with airfare, hotel and car included. When i booked my hotel, I specifically asked for a hotel near the beach the representative reasured me that this hotel was no more than five munites away from the beach and that I*had nothing to worry about. I recently went online to look over my itenerary and saw that the hotel was actually ** miles away from the beach! I calles travelocity to try and get this resolved but they now want to charge me $*** to change this. Of coirse, they said they would write a report and "try to find the call record" obviously they are gonna try to tell me that the call record can't be found in order to save them a cancellation fee!! I am truly dissappinted and will never again be a customer. I would advise potential customers to be careful and to stay away from this place!
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Marelyyanez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marelyyanez: I'd give them a five out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Marelyyanez: For that I would say four out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Marelyyanez: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marelyyanez taken from his Travelocity customer service problem that occurred on November 15th, 2017.