Travelocity: I was ready to cancel my entire (paid for) vaca...
A Travelocity customer review by GetHuman user ~Frustrated On-Line Booker from October 31st, 2017
Background on ~Frustrated On-Line Booker's case
GetHuman: ~Frustrated On-Line Booker - can you tell our other Travelocity customers when your case took place?
~Frustrated On-Line Booker: Yes. It was afternoon, on October 26th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated On-Line Booker a list of common Travelocity problems)
~Frustrated On-Line Booker: "Refund My Booking" was why I was trying to call.
~Frustrated On-Line Booker's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated On-Line Booker: I was ready to cancel my entire (paid for) vacation reservation due to the repeated obscene customer service wait by phone. The email option is not availbl efor itenary questions. The misdirection and lack of assistance when talking to a representative is a very close second. I hope desperately that I will not need assistance during my trip. I cannot imagine having a flight issue and having to wait ** minutes to talk to a rep that cannot or will not help. I am shocked they are still in business. I will try any OTHER booking company next time.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Frustrated On-Line Booker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated On-Line Booker: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Frustrated On-Line Booker: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Frustrated On-Line Booker: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated On-Line Booker taken from his Travelocity customer service problem that occurred on October 26th, 2017.