Travelocity: they booked my hotel for the wrong date. spent...
A Travelocity customer review by GetHuman user ~DONALD LIARDI from November 24th, 2017
Background on ~DONALD LIARDI's case
GetHuman: ~DONALD LIARDI - can you tell our other Travelocity customers when your case took place?
~DONALD LIARDI: Yes I can. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~DONALD LIARDI a list of common Travelocity problems)
~DONALD LIARDI: "Find Itinerary" was why I was trying to call.
~DONALD LIARDI's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONALD LIARDI: they booked my hotel for the wrong date. spent half hour with someone who could not say the names or streets .supervisor for another half hour would not help .management, a Malea Cole got me room back at same rate, a hundred dollar difference, fixed the ***** up.totally unnecessary and waste of * hours very first was the hotel that had no booking.Donald Liardi
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~DONALD LIARDI: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONALD LIARDI: I'd give them a one out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~DONALD LIARDI: For that I would say five out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~DONALD LIARDI: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONALD LIARDI taken from his Travelocity customer service problem that occurred on November 16th, 2017.