Tumi: Customer service was great. I called to talk to...
A Tumi customer review by GetHuman user ~TerryR from November 19th, 2017
Background on ~TerryR's case
GetHuman: ~TerryR - can you tell our other Tumi customers when your case took place?
~TerryR: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Tumi, and if so, how?
GetHuman: And which of these common Tumi customer issues best describes the reason you wanted to talk to them?
(Shows ~TerryR a list of common Tumi problems)
~TerryR: "Cancel order" was why I was trying to call.
~TerryR's review of Tumi customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TerryR: Customer service was great. I called to talk to a Tumi representative about what had happened at one of their stores. I called to complain about the sales person at the Northpark Tumi Store in Dallas, Texas. My daughter had come in last week to purchase an ADDITIONAL gift for my husband. They were out of the travel kits, the salesman told her to come back next week, that he would have four coming in. She came in yesterday and he just looked at her and told her that they had already sold them. He did not even care that she had driven an hour to get there. So I have tried to call and I am being told I have to speak with the store manager, which is probably the same guy.... go figure.**Needless to say we order the item online and it will be here tomorrow.
GetHuman: Let's quantify your experience contacting Tumi. On a scale of 1 to 5, how easy is it go get help on a Tumi problem?
~TerryR: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TerryR: I'd give them a three out of five on communication.
GetHuman: And what about Tumi's ability to quickly and effectively address your problem?
~TerryR: For that I would say two out of five.
GetHuman: And finally- any advice for other Tumi customers?
~TerryR: Call them early in the day or late. Don't forget any personal or account information you might need for Tumi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TerryR taken from his Tumi customer service problem that occurred on November 11th, 2017.