Tumi: Excellent communication and service. Able to qu...
A Tumi customer review by GetHuman user GetHuman-401005 from November 17th, 2017
Background on GetHuman-401005's case
GetHuman: GetHuman-401005 - can you tell our other Tumi customers when your case took place?
GetHuman-401005: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Tumi, and if so, how?
GetHuman: And which of these common Tumi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401005 a list of common Tumi problems)
GetHuman-401005: "Change order" was why I was trying to call.
GetHuman-401005's review of Tumi customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401005: Excellent communication and service. Able to quickly add monogramming to one order and change colours on another order!
GetHuman: Let's quantify your experience contacting Tumi. On a scale of 1 to 5, how easy is it go get help on a Tumi problem?
GetHuman-401005: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401005: I'd give them a four out of five on communication.
GetHuman: And what about Tumi's ability to quickly and effectively address your problem?
GetHuman-401005: For that I would say one out of five.
GetHuman: And finally- any advice for other Tumi customers?
GetHuman-401005: Call them early in the day or late. Don't forget any personal or account information you might need for Tumi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401005 taken from his Tumi customer service problem that occurred on November 10th, 2017.