Tumi: The most frustrating customer service experienc...
A Tumi customer review by GetHuman user ~davidfoster from November 18th, 2017
Background on ~davidfoster's case
GetHuman: ~davidfoster - can you tell our other Tumi customers when your case took place?
~davidfoster: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Tumi, and if so, how?
GetHuman: And which of these common Tumi customer issues best describes the reason you wanted to talk to them?
(Shows ~davidfoster a list of common Tumi problems)
~davidfoster: "Change order" was why I was trying to call.
~davidfoster's review of Tumi customer service
GetHuman: So how would you sum up your experience for GetHuman's Tumi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~davidfoster: The most frustrating customer service experience i've ever had in my life. Did not receive emails they said they'd send to me, did not have my order n
GetHuman: Let's quantify your experience contacting Tumi. On a scale of 1 to 5, how easy is it go get help on a Tumi problem?
~davidfoster: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~davidfoster: I'd give them a five out of five on communication.
GetHuman: And what about Tumi's ability to quickly and effectively address your problem?
~davidfoster: For that I would say five out of five.
GetHuman: And finally- any advice for other Tumi customers?
~davidfoster: Call them early in the day or late. Don't forget any personal or account information you might need for Tumi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~davidfoster taken from his Tumi customer service problem that occurred on November 15th, 2017.