TurboTax: Held for ** mins before reaching a Rep who told...
A TurboTax customer review by GetHuman user ~not impressed from November 21st, 2017
Background on ~not impressed's case
GetHuman: ~not impressed - can you tell our other TurboTax customers when your case took place?
~not impressed: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~not impressed a list of common TurboTax problems)
~not impressed: "Refund a Charge" was why I was trying to call.
~not impressed's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not impressed: Held for ** mins before reaching a Rep who told me to hold while she connected me to technical support and then the call was ended.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~not impressed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not impressed: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~not impressed: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~not impressed: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not impressed taken from his TurboTax customer service problem that occurred on November 12th, 2017.