TurboTax: I entered my question on the chat page, and was...
A TurboTax customer review by GetHuman user ~bjr2101 from November 26th, 2017
Background on ~bjr2101's case
GetHuman: ~bjr2101 - can you tell our other TurboTax customers when your case took place?
~bjr2101: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~bjr2101 a list of common TurboTax problems)
~bjr2101: "Payment Arrangement" was why I was trying to call.
~bjr2101's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bjr2101: I entered my question on the chat page, and was given an incident number. It then directed me to a phone number. After waiting for about ** minutes, I finally got to a representative. After taking down some of my information, the representative said they would transfer me to technical agent. I was put on hold for another ** minutes before I gave up. I guess I'll have to start all over again.
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~bjr2101: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bjr2101: I'd give them a one out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~bjr2101: For that I would say five out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~bjr2101: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bjr2101 taken from his TurboTax customer service problem that occurred on November 23rd, 2017.