TurboTax: I was on call on day** and kept waiting. it got...
A TurboTax customer review by GetHuman user ~MR_PATEL from November 26th, 2017
Background on ~MR_PATEL's case
GetHuman: ~MR_PATEL - can you tell our other TurboTax customers when your case took place?
~MR_PATEL: Yeah. It was middle of the night, on November 20th.
GetHuman: Did you reach out to TurboTax, and if so, how?
GetHuman: And which of these common TurboTax customer issues best describes the reason you wanted to talk to them?
(Shows ~MR_PATEL a list of common TurboTax problems)
~MR_PATEL: "Track My Refund" was why I was trying to call.
~MR_PATEL's review of TurboTax customer service
GetHuman: So how would you sum up your experience for GetHuman's TurboTax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MR_PATEL: I was on call on day** and kept waiting. it got cut off after ** minutes.. no talk.**Sencod time, online website said.. enter your question and leave a message and we will call you back.. It's been a * days and i have not received a call back.**I have posted question online too a week back, none of the experts responded... **wonderful experience...
GetHuman: Let's quantify your experience contacting TurboTax. On a scale of 1 to 5, how easy is it go get help on a TurboTax problem?
~MR_PATEL: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MR_PATEL: I'd give them a two out of five on communication.
GetHuman: And what about TurboTax's ability to quickly and effectively address your problem?
~MR_PATEL: For that I would say three out of five.
GetHuman: And finally- any advice for other TurboTax customers?
~MR_PATEL: Call them early in the day or late. Don't forget any personal or account information you might need for TurboTax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MR_PATEL taken from his TurboTax customer service problem that occurred on November 20th, 2017.