Turkish Airlines: Call center doesn't have authority to do anythi...
A Turkish Airlines customer review by GetHuman user ~Alana from November 25th, 2017
Background on ~Alana's case
GetHuman: ~Alana - can you tell our other Turkish Airlines customers when your case took place?
~Alana: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Turkish Airlines, and if so, how?
GetHuman: And which of these common Turkish Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Alana a list of common Turkish Airlines problems)
~Alana: "Missing item" was why I was trying to call.
~Alana's review of Turkish Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Turkish Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alana: Call center doesn't have authority to do anything. It is a nightmare of being passed from one person onto others. One even hung up the phone at the request of his suggestion on how to proceed.
GetHuman: Let's quantify your experience contacting Turkish Airlines. On a scale of 1 to 5, how easy is it go get help on a Turkish Airlines problem?
~Alana: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alana: I'd give them a five out of five on communication.
GetHuman: And what about Turkish Airlines's ability to quickly and effectively address your problem?
~Alana: For that I would say two out of five.
GetHuman: And finally- any advice for other Turkish Airlines customers?
~Alana: Call them early in the day or late. Don't forget any personal or account information you might need for Turkish Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alana taken from his Turkish Airlines customer service problem that occurred on November 19th, 2017.