UPMC: The phone number listed leads to the Billing Of...
A UPMC customer review by GetHuman user ~siouxsan from November 24th, 2017
Background on ~siouxsan's case
GetHuman: ~siouxsan - can you tell our other UPMC customers when your case took place?
~siouxsan: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to UPMC, and if so, how?
GetHuman: And which of these common UPMC customer issues best describes the reason you wanted to talk to them?
(Shows ~siouxsan a list of common UPMC problems)
~siouxsan: "Returns" was why I was trying to call.
~siouxsan's review of UPMC customer service
GetHuman: So how would you sum up your experience for GetHuman's UPMC customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~siouxsan: The phone number listed leads to the Billing Office of UPMC, not the General Customer Service
GetHuman: Let's quantify your experience contacting UPMC. On a scale of 1 to 5, how easy is it go get help on a UPMC problem?
~siouxsan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~siouxsan: I'd give them a two out of five on communication.
GetHuman: And what about UPMC's ability to quickly and effectively address your problem?
~siouxsan: For that I would say three out of five.
GetHuman: And finally- any advice for other UPMC customers?
~siouxsan: Call them early in the day or late. Don't forget any personal or account information you might need for UPMC to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~siouxsan taken from his UPMC customer service problem that occurred on November 18th, 2017.
UPMC
1.00 of 5 stars | 6 reviews
~siouxsan's UPMC Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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