UPS (International): I have the address of the shipping company and...
A UPS (International) customer review by GetHuman user ~TDA NYC from November 18th, 2017
Background on ~TDA NYC's case
GetHuman: ~TDA NYC - can you tell our other UPS (International) customers when your case took place?
~TDA NYC: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to UPS (International), and if so, how?
GetHuman: And which of these common UPS (International) customer issues best describes the reason you wanted to talk to them?
(Shows ~TDA NYC a list of common UPS (International) problems)
~TDA NYC: "Lost package" was why I was trying to call.
~TDA NYC's review of UPS (International) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (International) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TDA NYC: I have the address of the shipping company and I have my address but no tracking number. I was told it was impossible to track a package without a tracking number. The fact is, if I had a tracking number, I wouldn't need this service so the service is useless. A waste of time.
GetHuman: Let's quantify your experience contacting UPS (International). On a scale of 1 to 5, how easy is it go get help on a UPS (International) problem?
~TDA NYC: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TDA NYC: I'd give them a one out of five on communication.
GetHuman: And what about UPS (International)'s ability to quickly and effectively address your problem?
~TDA NYC: For that I would say two out of five.
GetHuman: And finally- any advice for other UPS (International) customers?
~TDA NYC: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (International) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TDA NYC taken from his UPS (International) customer service problem that occurred on November 9th, 2017.