UPS (International): They told me it was shipped back to the sender...
A UPS (International) customer review by GetHuman user ~MADCUSTOMER from November 19th, 2017
Background on ~MADCUSTOMER's case
GetHuman: ~MADCUSTOMER - can you tell our other UPS (International) customers when your case took place?
~MADCUSTOMER: Yup. It was afternoon, on November 16th.
GetHuman: Did you reach out to UPS (International), and if so, how?
GetHuman: And which of these common UPS (International) customer issues best describes the reason you wanted to talk to them?
(Shows ~MADCUSTOMER a list of common UPS (International) problems)
~MADCUSTOMER: "Overcharge/Strange charge" was why I was trying to call.
~MADCUSTOMER's review of UPS (International) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (International) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MADCUSTOMER: They told me it was shipped back to the sender and when i asked them for proof of that they said they would have to charge me. Then i asked where it was they said they didnt know and i asked them well who carried the package they told me they were the ones who would of brought it back and I asked them if you cant tell me where it is than who the F can.... i would of been better off flipping a coin and guessing a state. BS
GetHuman: Let's quantify your experience contacting UPS (International). On a scale of 1 to 5, how easy is it go get help on a UPS (International) problem?
~MADCUSTOMER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MADCUSTOMER: I'd give them a three out of five on communication.
GetHuman: And what about UPS (International)'s ability to quickly and effectively address your problem?
~MADCUSTOMER: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS (International) customers?
~MADCUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (International) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MADCUSTOMER taken from his UPS (International) customer service problem that occurred on November 16th, 2017.