I called UPS "customer service" regarding an em...

A UPS customer review by GetHuman user ~BeBe from November 25th, 2017

Background on ~BeBe's case

GetHuman: ~BeBe - can you tell our other UPS customers when your case took place?
~BeBe: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to UPS, and if so, how?
~BeBe: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~BeBe a list of common UPS problems)
~BeBe: "Track item" was why I was trying to call.

~BeBe's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BeBe: I called UPS "customer service" regarding an email I received from them. It took several minutes to reach the first person who immediately placed me on hold to "double check" my question. The only problem is that he had not asked why I had called. When he came back and tried to place me on hold again before finding out why I was calling, I stopped him and asked him how he could check on anything without knowing why I was calling. After informing him of the situation, he then placed me on hold again, returned to call with no information and told me what I already knew. I then asked for a supervisor. I was on hold ** minutes before getting another of the same. When I advised the "supervisor" of the long hold time, his answer was that they were taking escalated calls. Okay. Well, after getting nowhere, I finally just gave up and said "okay". Then the rep just hung up without a word. So, ** minutes of wasted time with no answer to my question. Both of the reps I spoke with had very poor En
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~BeBe: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BeBe: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~BeBe: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~BeBe: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BeBe taken from his UPS customer service problem that occurred on November 19th, 2017.


2.56 of 5 stars | 201 reviews

~BeBe's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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