UPS: My mother gifted me with my father's watch he h...
A UPS customer review by GetHuman user ~Ricardo from November 25th, 2017
Background on ~Ricardo's case
GetHuman: ~Ricardo - can you tell our other UPS customers when your case took place?
~Ricardo: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Ricardo a list of common UPS problems)
~Ricardo: "Lost Package" was why I was trying to call.
~Ricardo's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ricardo: My mother gifted me with my father's watch he had in his wrist when he passed away in an accident in ****. I used UPS (Panama City, FL) as a carrier to send the watch to be fixed in New Jersey. It was before Christmas. They have called me a few days later to inform that my package had arrived empty in the destination. They put a search and told me they would call me in a few days. I have just received a call from John who asked me to put a value to that watch. I told him the watch should cost around * thousand new and as an antique, probably double of that. He said the max he could do was to give me *** dollars. Just to show the value of a company we take for granted. Needless to say I am staying away from here.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Ricardo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ricardo: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Ricardo: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~Ricardo: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ricardo taken from his UPS customer service problem that occurred on November 19th, 2017.