UPS: Package was delivered to "court" instead of "la...
A UPS customer review by GetHuman user ~Rmaciak75 from November 13th, 2017
Background on ~Rmaciak75's case
GetHuman: ~Rmaciak75 - can you tell our other UPS customers when your case took place?
~Rmaciak75: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Rmaciak75 a list of common UPS problems)
~Rmaciak75: "Change Delivery Address" was why I was trying to call.
~Rmaciak75's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rmaciak75: Package was delivered to "court" instead of "lane". "Court" doesn't exist. Customer service just runs you around with the story that no one can reach anyone in the field. What a joke. Paid for Sat delivery and they are telling me to get Amazon to reimburse for a UPS *****-up.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Rmaciak75: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rmaciak75: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Rmaciak75: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~Rmaciak75: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rmaciak75 taken from his UPS customer service problem that occurred on November 8th, 2017.