UPS: Recent experience over the past year is that th...
A UPS customer review by GetHuman user ~Anonymous from November 4th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other UPS customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on October 30th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common UPS problems)
~Anonymous: "Lost package" was why I was trying to call.
~Anonymous's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Recent experience over the past year is that they have the ability to destroy anything. Shipped a metal stand mixer - a large metal frame piece was broken when received. Of course their 'additional value' paid insurance is a joke. Shipping damage is always the shipper's fault.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other UPS customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his UPS customer service problem that occurred on October 30th, 2017.