UPS: couldn't understand agents English very rude hu...
A UPS customer review by GetHuman user ~henry delgado from November 24th, 2017
Background on ~henry delgado's case
GetHuman: ~henry delgado - can you tell our other UPS customers when your case took place?
~henry delgado: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~henry delgado a list of common UPS problems)
~henry delgado: "Overcharge/Strange charge" was why I was trying to call.
~henry delgado's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~henry delgado: couldn't understand agents English very rude hung up on me after he took the info pretended to drop call and didn't call me back****
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~henry delgado: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~henry delgado: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~henry delgado: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
~henry delgado: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~henry delgado taken from his UPS customer service problem that occurred on November 17th, 2017.