I contacted UPS customer service via my company...
A UPS customer review by GetHuman user GetHuman-315228 from November 26th, 2017
Background on GetHuman-315228's case
GetHuman: GetHuman-315228 - can you tell our other UPS customers when your case took place?
GetHuman-315228: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman-315228: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-315228 a list of common UPS problems
GetHuman-315228: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-315228's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315228: I contacted UPS customer service via my company in regard to a pickup. UPS CS answered from an Asian country, waited more than ** mts to get to a supervisor. CS had no idea to ansnwer my query. Horrible service provided for business clients.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-315228: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315228: I'd give them a one out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-315228: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-315228: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315228 taken from his UPS customer service problem that occurred on November 23rd, 2017.
2.56 of 5 stars | 201 reviewsUPS ReviewsUPS's Phone NumberAll UPS contact infoGeneral UPS customer service info
GetHuman-315228's UPS Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.