US Bank: They called me, then we were disconnected. I t...

A US Bank customer review by GetHuman user ~Bananaking293894 from November 3rd, 2017

Background on ~Bananaking293894's case

GetHuman: ~Bananaking293894 - can you tell our other US Bank customers when your case took place?
~Bananaking293894: Yup. It was middle of the night, on October 29th.
GetHuman: Did you reach out to US Bank, and if so, how?
~Bananaking293894: I used the 800-872-2657 number I found for on the GetHuman US Bank customer phone number page I was on: US Bank Customer Service Phone Number
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Bananaking293894 a list of common US Bank problems)
~Bananaking293894: "Update Account Info" was why I was trying to call.

~Bananaking293894's review of US Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bananaking293894: They called me, then we were disconnected. I then called back and spent **mintues on hold. At least they apologized?
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
~Bananaking293894: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bananaking293894: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
~Bananaking293894: For that I would say five out of five.
GetHuman: And finally- any advice for other US Bank customers?
~Bananaking293894: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bananaking293894 taken from his US Bank customer service problem that occurred on October 29th, 2017.

US Bank

2.18 of 5 stars | 97 reviews

~Bananaking293894's US Bank Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Bank in any way.

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!