US Bank: I have been paying for my mother's account for...

A US Bank customer review by GetHuman user GetHuman-334198 from November 21st, 2017

Background on GetHuman-334198's case

GetHuman: GetHuman-334198 - can you tell our other US Bank customers when your case took place?
GetHuman-334198: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman-334198: I used the 800-872-2657 number I found for on the GetHuman US Bank customer phone number page I was on: US Bank Customer Service Phone Number
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-334198 a list of common US Bank problems)
GetHuman-334198: "Get Banking Help" was why I was trying to call.

GetHuman-334198's review of US Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-334198: I have been paying for my mother's account for * years now. Every time I call in I get told "ok your mother put you down on the account" however this is after I have to beg them to take my payment from me. Every month I go through the same thing each and every time. Basically what I am saying is they tell you that they will do something but never do. Once this car loan is done..never ever NEVER again.
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
GetHuman-334198: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-334198: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
GetHuman-334198: For that I would say three out of five.
GetHuman: And finally- any advice for other US Bank customers?
GetHuman-334198: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-334198 taken from his US Bank customer service problem that occurred on November 18th, 2017.

US Bank

2.18 of 5 stars | 97 reviews

GetHuman-334198's US Bank Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Bank in any way.

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