US Bank: They wouldn't talk to us about helping us with...
A US Bank customer review by GetHuman user GetHuman-315997 from November 28th, 2017
Background on GetHuman-315997's case
GetHuman: GetHuman-315997 - can you tell our other US Bank customers when your case took place?
GetHuman-315997: Yeah. It was afternoon, on November 25th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-315997 a list of common US Bank problems)
GetHuman-315997: "Account Access" was why I was trying to call.
GetHuman-315997's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-315997: They wouldn't talk to us about helping us with our mortgage questions because we used Soreson Interpreter services. We are Deaf and depend on them for our communication needs!!!
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
GetHuman-315997: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-315997: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
GetHuman-315997: For that I would say four out of five.
GetHuman: And finally- any advice for other US Bank customers?
GetHuman-315997: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-315997 taken from his US Bank customer service problem that occurred on November 25th, 2017.