US Bank: DO NOT TRUST THEM WITH MY MONEY
A US Bank customer review by GetHuman user GetHuman-lukielo from November 29th, 2017
Background on GetHuman-lukielo's case
GetHuman: GetHuman-lukielo - can you tell our other US Bank customers when your case took place?
GetHuman-lukielo: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-lukielo a list of common US Bank problems)
GetHuman-lukielo: "Setup an account" was why I was trying to call.
GetHuman-lukielo's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-lukielo: DO NOT TRUST THEM WITH MY MONEY
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-lukielo: Horrible customer service you can really tell they have no empathy for *** yrs loyal customers**I was astonished when I called regarding a auto withdrawal on my account that over drafted. I was charged a overdraft fee on ******* of $**.** then a overdraft fee of $**.** on ********. I never got a alert and call them as soon as I realized an issues was present. I have direct deposit from my work place and would be receiving a reasonable sum into my account by ********. They informed me that even though I was calling to set up arrangements they were going to charge me a *rd fee of $**.** on ********! One day before my direct deposit is to go through. I have been a customer with us bank for more than ** years and even when my associate put me on hold to talk to a manager still came back with the same answer that all fees will be applied. I felt like I am just a number to them and some one they can use for any penny they can get. I would never refer them to friends or family and will be looking for a new bank if this issues is not corrected with the customer service and understanding we as customers deserve. Ashley *****@***.com
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
GetHuman-lukielo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-lukielo: I'd give them a one out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
GetHuman-lukielo: For that I would say three out of five.
GetHuman: And finally- any advice for other US Bank customers?
GetHuman-lukielo: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-lukielo taken from his US Bank customer service problem that occurred on November 26th, 2017.