US Bank: ALANDAR (I THINK hard to understand) was short...
A US Bank customer review by GetHuman user ~Pamela Garrett from November 27th, 2017
Background on ~Pamela Garrett's case
GetHuman: ~Pamela Garrett - can you tell our other US Bank customers when your case took place?
~Pamela Garrett: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Pamela Garrett a list of common US Bank problems)
~Pamela Garrett: "Update Account Info" was why I was trying to call.
~Pamela Garrett's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pamela Garrett: ALANDAR (I THINK hard to understand) was short in her response to me, put me on hold **( and left me for ** minutes) I hung up as I knew no one was calling me back.*she was the *th person I talked to trying to get help to redeem my FLEX PERKS POINTS to get a car. TERRIBLE SERVICE
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
~Pamela Garrett: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pamela Garrett: I'd give them a two out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
~Pamela Garrett: For that I would say one out of five.
GetHuman: And finally- any advice for other US Bank customers?
~Pamela Garrett: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pamela Garrett taken from his US Bank customer service problem that occurred on November 17th, 2017.