US Bank: I got straight through. It was the fraud depart...

A US Bank customer review by GetHuman user GetHuman-254747 from November 26th, 2017

Background on GetHuman-254747's case

GetHuman: GetHuman-254747 - can you tell our other US Bank customers when your case took place?
GetHuman-254747: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman-254747: I used the 800-872-2657 number I found for on the GetHuman US Bank customer phone number page I was on: US Bank Customer Service Phone Number
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-254747 a list of common US Bank problems)
GetHuman-254747: "Lost or Stolen Card" was why I was trying to call.

GetHuman-254747's review of US Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-254747: I got straight through. It was the fraud department number but they passed me quickly to the department I really needed. No hassles.
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
GetHuman-254747: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-254747: I'd give them a five out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
GetHuman-254747: For that I would say one out of five.
GetHuman: And finally- any advice for other US Bank customers?
GetHuman-254747: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-254747 taken from his US Bank customer service problem that occurred on November 25th, 2017.

US Bank

2.18 of 5 stars | 97 reviews

GetHuman-254747's US Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like US Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with US Bank in any way.

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