US Bank: Someone stole my wallet and USBank changed my c...
A US Bank customer review by GetHuman user ~tnhybrid from November 21st, 2017
Background on ~tnhybrid's case
GetHuman: ~tnhybrid - can you tell our other US Bank customers when your case took place?
~tnhybrid: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~tnhybrid a list of common US Bank problems)
~tnhybrid: "Account Access" was why I was trying to call.
~tnhybrid's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tnhybrid: Someone stole my wallet and USBank changed my credit card number. They "forgot" to tell me they'd be removing my online banking access to my statements - two days before April **th!! Bye bye USBank. Paying the balance and canceling the card. Their customer service is uniformly terrible, in my experience.
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
~tnhybrid: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tnhybrid: I'd give them a three out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
~tnhybrid: For that I would say four out of five.
GetHuman: And finally- any advice for other US Bank customers?
~tnhybrid: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tnhybrid taken from his US Bank customer service problem that occurred on November 17th, 2017.