US Bank: I've always experienced excellent customer serv...
A US Bank customer review by GetHuman user ~Steve Wyman from November 24th, 2017
Background on ~Steve Wyman's case
GetHuman: ~Steve Wyman - can you tell our other US Bank customers when your case took place?
~Steve Wyman: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to US Bank, and if so, how?
GetHuman: And which of these common US Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve Wyman a list of common US Bank problems)
~Steve Wyman: "Lost or Stolen Card" was why I was trying to call.
~Steve Wyman's review of US Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's US Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve Wyman: I've always experienced excellent customer service at the Las Vegas locations I walk into. Through out my fifteen year history, friendly and helpful would cover my opinion nicely.**Thank you for sponsoring the Veterans tent at **** Shriners Hospitals for Children Open. Weather was excellent but having that reprieve for us made the excursion just a little bit better. Like your friendly staff always exhibit, these extra expressions of helpfulness, have made you a bank I continue to recommend.
GetHuman: Let's quantify your experience contacting US Bank. On a scale of 1 to 5, how easy is it go get help on a US Bank problem?
~Steve Wyman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve Wyman: I'd give them a five out of five on communication.
GetHuman: And what about US Bank's ability to quickly and effectively address your problem?
~Steve Wyman: For that I would say two out of five.
GetHuman: And finally- any advice for other US Bank customers?
~Steve Wyman: Call them early in the day or late. Don't forget any personal or account information you might need for US Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve Wyman taken from his US Bank customer service problem that occurred on November 20th, 2017.