US Dept. of State - Passports: These people can't*wont tell you ANYTHING. Wors...
A US Dept. of State - Passports customer review by GetHuman user ~Brett from November 5th, 2017
Background on ~Brett's case
GetHuman: ~Brett - can you tell our other US Dept. of State - Passports customers when your case took place?
~Brett: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to US Dept. of State - Passports, and if so, how?
GetHuman: And which of these common US Dept. of State - Passports customer issues best describes the reason you wanted to talk to them?
(Shows ~Brett a list of common US Dept. of State - Passports problems)
~Brett: "File a report" was why I was trying to call.
~Brett's review of US Dept. of State - Passports customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of State - Passports customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brett: These people can't*wont tell you ANYTHING. Worst customer service of my life! "My supervisor doesnt talk to people on the phone" was my response when i asked to talk to someone else. Horrible wait time. Horrible service. Problem not resolved. Couldnt give me ANY information about why i havent recieved my expedited passport after * weeks.
GetHuman: Let's quantify your experience contacting US Dept. of State - Passports. On a scale of 1 to 5, how easy is it go get help on a US Dept. of State - Passports problem?
~Brett: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brett: I'd give them a four out of five on communication.
GetHuman: And what about US Dept. of State - Passports's ability to quickly and effectively address your problem?
~Brett: For that I would say five out of five.
GetHuman: And finally- any advice for other US Dept. of State - Passports customers?
~Brett: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of State - Passports to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brett taken from his US Dept. of State - Passports customer service problem that occurred on November 2nd, 2017.