US Dept. of Veterans Affairs: I am having problems with the low quality of ca...

A US Dept. of Veterans Affairs customer review by GetHuman user GetHuman-shadowwa from December 1st, 2017

Background on GetHuman-shadowwa's case

GetHuman: GetHuman-shadowwa - can you tell our other US Dept. of Veterans Affairs customers when your case took place?
GetHuman-shadowwa: Yup. It was middle of the night, on November 25th.
GetHuman: Did you reach out to US Dept. of Veterans Affairs, and if so, how?
GetHuman-shadowwa: I used the 800-698-2411 number I found for on the GetHuman US Dept. of Veterans Affairs customer phone number page I was on: US Dept. of Veterans Affairs Customer Service Phone Number
GetHuman: And which of these common US Dept. of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shadowwa a list of common US Dept. of Veterans Affairs problems)
GetHuman-shadowwa: "None of those really matches why I wanted to call US Dept. of Veterans Affairs that day." was why I was trying to call.

GetHuman-shadowwa's review of US Dept. of Veterans Affairs customer service

GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shadowwa: I am having problems with the low quality of care at the VA clinic in Oklahoma City
GetHuman: Can you tell the rest of us a bit more from what happened on 11/25/17?
GetHuman-shadowwa: My doctor told me that I can no longer take ibuprofen then gives me a prescription for ibuprofen. I have a hernia and my doctor said not to worry about it. Also the average wait to be seen in the ER is a minimum of * hours.
GetHuman: Let's quantify your experience contacting US Dept. of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Veterans Affairs problem?
GetHuman-shadowwa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shadowwa: I'd give them a two out of five on communication.
GetHuman: And what about US Dept. of Veterans Affairs's ability to quickly and effectively address your problem?
GetHuman-shadowwa: For that I would say one out of five.
GetHuman: And finally- any advice for other US Dept. of Veterans Affairs customers?
GetHuman-shadowwa: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shadowwa taken from his US Dept. of Veterans Affairs customer service problem that occurred on November 25th, 2017.

US Dept. of Veterans Affairs

1.73 of 5 stars | 68 reviews

GetHuman-shadowwa's US Dept. of Veterans Affairs Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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