US Dept. of Veterans Affairs: I had a medication run out. I dcalled my provid...
A US Dept. of Veterans Affairs customer review by GetHuman user ~Hermann Rumfelt from November 28th, 2017
Background on ~Hermann Rumfelt's case
GetHuman: ~Hermann Rumfelt - can you tell our other US Dept. of Veterans Affairs customers when your case took place?
~Hermann Rumfelt: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to US Dept. of Veterans Affairs, and if so, how?
GetHuman: And which of these common US Dept. of Veterans Affairs customer issues best describes the reason you wanted to talk to them?
(Shows ~Hermann Rumfelt a list of common US Dept. of Veterans Affairs problems)
~Hermann Rumfelt: "None of those really matches why I wanted to call US Dept. of Veterans Affairs that day." was why I was trying to call.
~Hermann Rumfelt's review of US Dept. of Veterans Affairs customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Veterans Affairs customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hermann Rumfelt: I had a medication run out. I dcalled my provider number and they said call the pharmach. I called the pharmacy and they said I had to call the Primary Care person. I am still out of the medication and guess it is not important to any one.
GetHuman: Let's quantify your experience contacting US Dept. of Veterans Affairs. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Veterans Affairs problem?
~Hermann Rumfelt: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hermann Rumfelt: I'd give them a one out of five on communication.
GetHuman: And what about US Dept. of Veterans Affairs's ability to quickly and effectively address your problem?
~Hermann Rumfelt: For that I would say five out of five.
GetHuman: And finally- any advice for other US Dept. of Veterans Affairs customers?
~Hermann Rumfelt: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Veterans Affairs to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hermann Rumfelt taken from his US Dept. of Veterans Affairs customer service problem that occurred on November 19th, 2017.