USA Today: I opted for the call back and when they called...
A USA Today customer review by GetHuman user ~Liz Williams from November 21st, 2017
Background on ~Liz Williams's case
GetHuman: ~Liz Williams - can you tell our other USA Today customers when your case took place?
~Liz Williams: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to USA Today, and if so, how?
GetHuman: And which of these common USA Today customer issues best describes the reason you wanted to talk to them?
(Shows ~Liz Williams a list of common USA Today problems)
~Liz Williams: "Cancel subscription" was why I was trying to call.
~Liz Williams's review of USA Today customer service
GetHuman: So how would you sum up your experience for GetHuman's USA Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Liz Williams: I opted for the call back and when they called back, I was placed on hold for over ** minutes. I also tried a live chat and that never happened either..on hold. I tried again to contact this number and was placed on hold for over ** minutes. Then I tried the chat again..over a * minute wait there also. I never heard a live voice.
GetHuman: Let's quantify your experience contacting USA Today. On a scale of 1 to 5, how easy is it go get help on a USA Today problem?
~Liz Williams: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Liz Williams: I'd give them a three out of five on communication.
GetHuman: And what about USA Today's ability to quickly and effectively address your problem?
~Liz Williams: For that I would say four out of five.
GetHuman: And finally- any advice for other USA Today customers?
~Liz Williams: Call them early in the day or late. Don't forget any personal or account information you might need for USA Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Liz Williams taken from his USA Today customer service problem that occurred on November 18th, 2017.