USA Today: So I have the paper delivered to to another per...
A USA Today customer review by GetHuman user ~profitpak from November 26th, 2017
Background on ~profitpak's case
GetHuman: ~profitpak - can you tell our other USA Today customers when your case took place?
~profitpak: Yes I can. It was late at night, on November 19th.
GetHuman: Did you reach out to USA Today, and if so, how?
GetHuman: And which of these common USA Today customer issues best describes the reason you wanted to talk to them?
(Shows ~profitpak a list of common USA Today problems)
~profitpak: "Complaint" was why I was trying to call.
~profitpak's review of USA Today customer service
GetHuman: So how would you sum up your experience for GetHuman's USA Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~profitpak: So I have the paper delivered to to another person for * years.Suddenly the person stops getting the paper and I call to find out why. it turns out that they claim that they received a letter from another person to switch the subscription to themselves instead of the person intended for. So they do it,. Regardless of who pays for it and the information that the *nd person had to have had like my name and address and telephone number. so they claim the fixed it yet still not getting the paper. too much **** with this company. customer service is one of the worst I've ever seen
GetHuman: Let's quantify your experience contacting USA Today. On a scale of 1 to 5, how easy is it go get help on a USA Today problem?
~profitpak: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~profitpak: I'd give them a one out of five on communication.
GetHuman: And what about USA Today's ability to quickly and effectively address your problem?
~profitpak: For that I would say three out of five.
GetHuman: And finally- any advice for other USA Today customers?
~profitpak: Call them early in the day or late. Don't forget any personal or account information you might need for USA Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~profitpak taken from his USA Today customer service problem that occurred on November 19th, 2017.