USA Today: Never got through to anyone--I need to change d...
A USA Today customer review by GetHuman user ~Judy Paine from November 23rd, 2017
Background on ~Judy Paine's case
GetHuman: ~Judy Paine - can you tell our other USA Today customers when your case took place?
~Judy Paine: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to USA Today, and if so, how?
GetHuman: And which of these common USA Today customer issues best describes the reason you wanted to talk to them?
(Shows ~Judy Paine a list of common USA Today problems)
~Judy Paine: "Delivery problem" was why I was trying to call.
~Judy Paine's review of USA Today customer service
GetHuman: So how would you sum up your experience for GetHuman's USA Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judy Paine: Never got through to anyone--I need to change delivery address for my paper. PLEASE CALL ME ***-***-*****Judy Paine
GetHuman: Let's quantify your experience contacting USA Today. On a scale of 1 to 5, how easy is it go get help on a USA Today problem?
~Judy Paine: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judy Paine: I'd give them a four out of five on communication.
GetHuman: And what about USA Today's ability to quickly and effectively address your problem?
~Judy Paine: For that I would say one out of five.
GetHuman: And finally- any advice for other USA Today customers?
~Judy Paine: Call them early in the day or late. Don't forget any personal or account information you might need for USA Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judy Paine taken from his USA Today customer service problem that occurred on November 16th, 2017.