USA Today: Was promised a call back that never came.*Custo...

A USA Today customer review by GetHuman user ~ren from November 26th, 2017

Background on ~ren's case

GetHuman: ~ren - can you tell our other USA Today customers when your case took place?
~ren: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to USA Today, and if so, how?
~ren: I used the 800-872-0001 number I found for on the GetHuman USA Today customer phone number page I was on: USA Today Customer Service Phone Number
GetHuman: And which of these common USA Today customer issues best describes the reason you wanted to talk to them?
(Shows ~ren a list of common USA Today problems)
~ren: "Complaint" was why I was trying to call.

~ren's review of USA Today customer service

GetHuman: So how would you sum up your experience for GetHuman's USA Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ren: Was promised a call back that never came.*Customer service neither knowledgeable nor*very helpful. Much improvement needed!
GetHuman: Let's quantify your experience contacting USA Today. On a scale of 1 to 5, how easy is it go get help on a USA Today problem?
~ren: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ren: I'd give them a one out of five on communication.
GetHuman: And what about USA Today's ability to quickly and effectively address your problem?
~ren: For that I would say one out of five.
GetHuman: And finally- any advice for other USA Today customers?
~ren: Call them early in the day or late. Don't forget any personal or account information you might need for USA Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ren taken from his USA Today customer service problem that occurred on November 21st, 2017.

USA Today

1.00 of 5 stars | 20 reviews

~ren's USA Today Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like USA Today, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with USA Today in any way.

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