USA Today: I tried * times to call to get a subscription m...
A USA Today customer review by GetHuman user ~nilsyw from November 17th, 2017
Background on ~nilsyw's case
GetHuman: ~nilsyw - can you tell our other USA Today customers when your case took place?
~nilsyw: Yes I can. It was evening, on November 11th.
GetHuman: Did you reach out to USA Today, and if so, how?
GetHuman: And which of these common USA Today customer issues best describes the reason you wanted to talk to them?
(Shows ~nilsyw a list of common USA Today problems)
~nilsyw: "Lower my bill" was why I was trying to call.
~nilsyw's review of USA Today customer service
GetHuman: So how would you sum up your experience for GetHuman's USA Today customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nilsyw: I tried * times to call to get a subscription moved after moving houses. The *nd time I called they cancelled the subscription instead of moving it. The *rd time they said they would start the subscription back up at the new address, and they would send me a confirmation email. Never happened. The *th time the computers were being slow so after a ** minute hold, I had to leave a call-back number. Now I'm just waiting, with little-to-no confidence, for the call.
GetHuman: Let's quantify your experience contacting USA Today. On a scale of 1 to 5, how easy is it go get help on a USA Today problem?
~nilsyw: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nilsyw: I'd give them a one out of five on communication.
GetHuman: And what about USA Today's ability to quickly and effectively address your problem?
~nilsyw: For that I would say one out of five.
GetHuman: And finally- any advice for other USA Today customers?
~nilsyw: Call them early in the day or late. Don't forget any personal or account information you might need for USA Today to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nilsyw taken from his USA Today customer service problem that occurred on November 11th, 2017.