USAA: Call Monday Through Friday *am-*:**pm Central T...

A USAA customer review by GetHuman user GetHuman-justati from November 29th, 2017

Background on GetHuman-justati's case

GetHuman: GetHuman-justati - can you tell our other USAA customers when your case took place?
GetHuman-justati: Sure. It was middle of the night, on November 27th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman-justati: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-justati a list of common USAA problems)
GetHuman-justati: "Coverage Questions" was why I was trying to call.

GetHuman-justati's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-justati: Call Monday Through Friday *am-*:**pm Central Time for a human. Many departments are closed on weekends but a human will answer some questions during weekends and **** to report claims*get towing etc.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
GetHuman-justati: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-justati: I'd give them a four out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
GetHuman-justati: For that I would say one out of five.
GetHuman: And finally- any advice for other USAA customers?
GetHuman-justati: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-justati taken from his USAA customer service problem that occurred on November 27th, 2017.


2.75 of 5 stars | 67 reviews

GetHuman-justati's USAA Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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