USAA has sold out or something because they've...

A USAA customer review by GetHuman user ~Gern Blanston from November 24th, 2017

Background on ~Gern Blanston's case

GetHuman: ~Gern Blanston - can you tell our other USAA customers when your case took place?
~Gern Blanston: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to USAA, and if so, how?
~Gern Blanston: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Gern Blanston a list of common USAA problems)
~Gern Blanston: "Complaint" was why I was trying to call.

~Gern Blanston's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gern Blanston: USAA has sold out or something because they've gone down the tubes customer service wise. This is not your father's USAA
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Gern Blanston: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gern Blanston: I'd give them a three out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Gern Blanston: For that I would say two out of five.
GetHuman: And finally- any advice for other USAA customers?
~Gern Blanston: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gern Blanston taken from his USAA customer service problem that occurred on November 17th, 2017.


2.75 of 5 stars | 67 reviews

~Gern Blanston's USAA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like USAA, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with USAA in any way.

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