I've been a USAA member since ****. Unfortunat...

A USAA customer review by GetHuman user GetHuman-johnwil2 from November 29th, 2017

Background on GetHuman-johnwil2's case

GetHuman: GetHuman-johnwil2 - can you tell our other USAA customers when your case took place?
GetHuman-johnwil2: Yes. It was morning, on November 27th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman-johnwil2: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-johnwil2 a list of common USAA problems)
GetHuman-johnwil2: "Roadside Assistance" was why I was trying to call.

GetHuman-johnwil2's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-johnwil2: I've been a USAA member since ****. Unfortunately, they are not the company they once were. I've recently had the following problems: *. Payments to medical professionals after accident took more than * months. They claimed I didn't tell them I was injured but I called them multiple times and spoke with all their reps. these are recorded lines but they have no records. *. My credit card was cancelled even though I have a credit of $*** on the card. They claimed I didn't authorize the new card and it was my fault when I never received the card from them. Then they told me I lied but didn't verify the card. *. Reps in the credit card division at executive escallations hung up on me twice when they would not refund a credit on my account for various internal rules that they are unable to detail. When I asked why they didn't call me back they told me they were too busy and didn't have to. *. Auto Insurance: rates are no longer competitive and service is lackluster. Wait times on hold continue to rise. *. As this company becomes a resource for all it continues to diminish the special features that made customers want to stay with them. Pity because I enjoyed their quality service for years and wish I could save the same. Expect many headaches similar to the largest of insurance companies.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
GetHuman-johnwil2: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-johnwil2: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
GetHuman-johnwil2: For that I would say two out of five.
GetHuman: And finally- any advice for other USAA customers?
GetHuman-johnwil2: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-johnwil2 taken from his USAA customer service problem that occurred on November 27th, 2017.


2.75 of 5 stars | 67 reviews

GetHuman-johnwil2's USAA Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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