USAA: Our daughter was involved in an accident, not h...
A USAA customer review by GetHuman user ~Eagle3456 from November 7th, 2017
Background on ~Eagle3456's case
GetHuman: ~Eagle3456 - can you tell our other USAA customers when your case took place?
~Eagle3456: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Eagle3456 a list of common USAA problems)
~Eagle3456: "Coverage Questions" was why I was trying to call.
~Eagle3456's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Eagle3456: Our daughter was involved in an accident, not her fault the other guy was cited,. Now USAA is telling us if the other insurance doesn't pay to $**** medical bill, USAA will pay but we have to pay them back. What a crock! Never know how good an insurance company is until you need them. Now we have to hire a lawyer.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Eagle3456: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Eagle3456: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Eagle3456: For that I would say one out of five.
GetHuman: And finally- any advice for other USAA customers?
~Eagle3456: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Eagle3456 taken from his USAA customer service problem that occurred on November 5th, 2017.