USAA: I called late in the day on a Friday and was pl...
A USAA customer review by GetHuman user GetHuman-187193 from November 18th, 2017
Background on GetHuman-187193's case
GetHuman: GetHuman-187193 - can you tell our other USAA customers when your case took place?
GetHuman-187193: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-187193 a list of common USAA problems)
GetHuman-187193: "Coverage Questions" was why I was trying to call.
GetHuman-187193's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-187193: I called late in the day on a Friday and was placed on HOLD for over ** minutes, then was told USAA Dispute Dept. would not be open until Monday.*Dr. Robert A. Vitori
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
GetHuman-187193: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-187193: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
GetHuman-187193: For that I would say one out of five.
GetHuman: And finally- any advice for other USAA customers?
GetHuman-187193: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-187193 taken from his USAA customer service problem that occurred on November 13th, 2017.