USAA: changed policy from full to liability, CSR was...
A USAA customer review by GetHuman user ~luke from November 21st, 2017
Background on ~luke's case
GetHuman: ~luke - can you tell our other USAA customers when your case took place?
~luke: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~luke a list of common USAA problems)
~luke: "Local services" was why I was trying to call.
~luke's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~luke: changed policy from full to liability, CSR was helpful. I have worked in a call center before so I understand what is going on - on the other side of the line.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~luke: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~luke: I'd give them a one out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~luke: For that I would say four out of five.
GetHuman: And finally- any advice for other USAA customers?
~luke: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~luke taken from his USAA customer service problem that occurred on November 17th, 2017.