unable to reach USAA at *** numbers, was hung u...
A USAA customer review by GetHuman user ~Anonymous from November 18th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other USAA customers when your case took place?
~Anonymous: Yes. It was afternoon, on November 12th.
GetHuman: Did you reach out to USAA, and if so, how?
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common USAA problems)
~Anonymous: "Coverage Questions" was why I was trying to call.
~Anonymous's review of USAA customer service
GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: unable to reach USAA at *** numbers, was hung up on every time, had to search internet and use a call through my computer from something called "zingaya". I was very close to closing my account. Very poor communication srvice from USAA. The rep that I talked to thru the computer was polite and helpful. Very bad experiencev- also found out that you have my renter's insurance under an address that I haven't lived at for ** yrs, though the BILL comes to the correct address. USAA quality certainly has taken a turn for the worst. Unhappy Customer.
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other USAA customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his USAA customer service problem that occurred on November 12th, 2017.