USAA: On hold forever, transferred twice, and sent to...

A USAA customer review by GetHuman user ~Anonymous from November 24th, 2017

Background on ~Anonymous's case

GetHuman: ~Anonymous - can you tell our other USAA customers when your case took place?
~Anonymous: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to USAA, and if so, how?
~Anonymous: I used the 800-531-8722 number I found for on the GetHuman USAA customer phone number page I was on: USAA Customer Service Phone Number
GetHuman: And which of these common USAA customer issues best describes the reason you wanted to talk to them?
Shows ~Anonymous a list of common USAA problems
~Anonymous: "Local services" was why I was trying to call.

~Anonymous's review of USAA customer service

GetHuman: So how would you sum up your experience for GetHuman's USAA customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: On hold forever, transferred twice, and sent to voicemail...Even though I was responding to THEM having called ME...
GetHuman: Let's quantify your experience contacting USAA. On a scale of 1 to 5, how easy is it go get help on a USAA problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about USAA's ability to quickly and effectively address your problem?
~Anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other USAA customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for USAA to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his USAA customer service problem that occurred on November 17th, 2017.

USAA

2.75 of 5 stars | 67 reviews
USAA ReviewsUSAA's Phone NumberAll USAA contact infoGeneral USAA customer service info
~Anonymous's USAA Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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