USPS Human Resources Shared Services: The phone tree doesn't work half the time. When...
A USPS Human Resources Shared Services customer review by GetHuman user GetHuman-122742 from November 18th, 2017
Background on GetHuman-122742's case
GetHuman: GetHuman-122742 - can you tell our other USPS Human Resources Shared Services customers when your case took place?
GetHuman-122742: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to USPS Human Resources Shared Services, and if so, how?
GetHuman: And which of these common USPS Human Resources Shared Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-122742 a list of common USPS Human Resources Shared Services problems)
GetHuman-122742: "Employee verification" was why I was trying to call.
GetHuman-122742's review of USPS Human Resources Shared Services customer service
GetHuman: So how would you sum up your experience for GetHuman's USPS Human Resources Shared Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-122742: The phone tree doesn't work half the time. When it works it rings continuously before heading to voicemail and prompting to leave a message. Ridiculous service.
GetHuman: Let's quantify your experience contacting USPS Human Resources Shared Services. On a scale of 1 to 5, how easy is it go get help on a USPS Human Resources Shared Services problem?
GetHuman-122742: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-122742: I'd give them a one out of five on communication.
GetHuman: And what about USPS Human Resources Shared Services's ability to quickly and effectively address your problem?
GetHuman-122742: For that I would say five out of five.
GetHuman: And finally- any advice for other USPS Human Resources Shared Services customers?
GetHuman-122742: Call them early in the day or late. Don't forget any personal or account information you might need for USPS Human Resources Shared Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-122742 taken from his USPS Human Resources Shared Services customer service problem that occurred on November 16th, 2017.