Uber: I just want you to stop leaving info on my cell...

A Uber customer review by GetHuman user ~Paul Racchetta from November 28th, 2017

Background on ~Paul Racchetta's case

GetHuman: ~Paul Racchetta - can you tell our other Uber customers when your case took place?
~Paul Racchetta: Yup. It was morning, on November 21st.
GetHuman: Did you reach out to Uber, and if so, how?
~Paul Racchetta: I used a help page I found on the GetHuman Uber customer service contact info page: Contact Uber Customer Service
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul Racchetta a list of common Uber problems)
~Paul Racchetta: "Account Access" was why I was trying to contact.

~Paul Racchetta's review of Uber customer service

GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul Racchetta: I just want you to stop leaving info on my cell phone. It cost me for EVERY TEXT SENT to my phone. STOP IT!
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Paul Racchetta: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul Racchetta: I'd give them a two out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Paul Racchetta: For that I would say five out of five.
GetHuman: And finally- any advice for other Uber customers?
~Paul Racchetta: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul Racchetta taken from his Uber customer service problem that occurred on November 21st, 2017.


1.88 of 5 stars | 1098 reviews

~Paul Racchetta's Uber Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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