Uber: I've taken this route before several times and...
A Uber customer review by GetHuman user ~Jennifer Kelmar from November 27th, 2017
Background on ~Jennifer Kelmar's case
GetHuman: ~Jennifer Kelmar - can you tell our other Uber customers when your case took place?
~Jennifer Kelmar: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer Kelmar a list of common Uber problems)
~Jennifer Kelmar: "Cancel membership" was why I was trying to contact.
~Jennifer Kelmar's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer Kelmar: I've taken this route before several times and it was never over $**. The driver took a few minutes to look at the map while the trip was started and we were not driving and drove very slow. The previous receipt of $** even seemed a little high because the fare estimated at $**-$**. Please correct this.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~Jennifer Kelmar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer Kelmar: I'd give them a five out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~Jennifer Kelmar: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~Jennifer Kelmar: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer Kelmar taken from his Uber customer service problem that occurred on November 24th, 2017.