First time using Uber this past weekend in Bost...
A Uber customer review by GetHuman user ~C Kehl from November 28th, 2017
Background on ~C Kehl's case
GetHuman: ~C Kehl - can you tell our other Uber customers when your case took place?
~C Kehl: Sure. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~C Kehl a list of common Uber problems)
~C Kehl: "Problem With a Ride" was why I was trying to contact.
~C Kehl's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~C Kehl: First time using Uber this past weekend in Boston - driver could not find me, said it was my fault and was angry he was ** minutes away yet he never called me to find out where I was - I had to call him. I cancelled the trip and was charged a $** fee. I then ordered a new ride and this Gentleman was fabulous. I want a refund of the cancelled trip and that money given to new driver.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~C Kehl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~C Kehl: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~C Kehl: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~C Kehl: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~C Kehl taken from his Uber customer service problem that occurred on November 27th, 2017.