I was supposed to be getting my first free uber...
A Uber customer review by GetHuman user ~uberinjersey from November 24th, 2017
Background on ~uberinjersey's case
GetHuman: ~uberinjersey - can you tell our other Uber customers when your case took place?
~uberinjersey: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Uber, and if so, how?
GetHuman: And which of these common Uber customer issues best describes the reason you wanted to talk to them?
(Shows ~uberinjersey a list of common Uber problems)
~uberinjersey: "Technical support" was why I was trying to contact.
~uberinjersey's review of Uber customer service
GetHuman: So how would you sum up your experience for GetHuman's Uber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~uberinjersey: I was supposed to be getting my first free uber trip. Instead the uber driver never recorded dropping me off which was a ** min ride and i am now being billed for $*** and uber contact support says theres nothing they can do about it.
GetHuman: Let's quantify your experience contacting Uber. On a scale of 1 to 5, how easy is it go get help on a Uber problem?
~uberinjersey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~uberinjersey: I'd give them a three out of five on communication.
GetHuman: And what about Uber's ability to quickly and effectively address your problem?
~uberinjersey: For that I would say four out of five.
GetHuman: And finally- any advice for other Uber customers?
~uberinjersey: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Uber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~uberinjersey taken from his Uber customer service problem that occurred on November 16th, 2017.